Effective date: August 22, 2026

Cypress Grace Counseling, LLC Cypress Grace Counseling, respects your privacy and is committed to protecting the personal information you provide when visiting cypressgracecounseling.com.

This Privacy Policy explains what information we may collect through our website, how we use and protect it, and the choices available to you.

 

Information We May Collect

We may collect:

•  Information you voluntarily submit, such as your name, telephone number, email address, preferred counselor, or appointment request.

•  Communications you send through our website, email, or telephone.

•  Technical information collected automatically, such as your IP address, browser type, device type, referring website, pages viewed, and approximate geographic area.

•  Cookie and advertising data used to understand website traffic and measure the effectiveness of our advertising.

Please do not submit diagnoses, treatment details, Social Security numbers, insurance identification numbers, or other sensitive health information through a general website contact form.

 

How We Use Information

We may use information collected through the website to:

•  Respond to questions and appointment requests.

•  Provide information about our counseling services.

•  Operate, maintain, and improve our website.

•  Protect the website from fraud, spam, misuse, or security threats.

•  Measure website traffic and advertising performance.

•  Meet applicable legal, ethical, and professional obligations.

Submitting a website form does not establish a therapist-client relationship. A therapeutic relationship is established only after appropriate intake procedures and consent documents have been completed and services have been accepted by a Cypress Grace Counseling clinician.

 

Google Analytics and Google Advertising

We may use Google Analytics, Google Ads, Google Tag Manager, conversion tracking, or similar technologies to understand how visitors use our website and to measure the effectiveness of our advertising.

Google and its partners may use cookies or similar technologies to collect information about website visits, such as pages viewed, links selected, general location, browser information, and whether a visitor completed an action after selecting an advertisement.

Cypress Grace Counseling does not intentionally provide Google with psychotherapy records, diagnoses, treatment information, or other protected health information for advertising purposes. We do not use information concerning a person’s mental-health condition to create personalized advertising audiences.

Information collected by Google is governed by Google’s own privacy policies. You can learn more at:

•  How Google uses information from sites that use its services

•  Google Privacy Policy

•  Google Ads Settings

 

Cookies

Cookies are small files stored on your device that help websites function and provide information about website usage.

Our website may use:

•  Essential cookies required for website security and operation.

•  Analytics cookies that help us understand website traffic and performance.

•  Advertising or conversion cookies that help determine whether an advertisement resulted in a website visit, telephone call, or contact request.

You may limit or disable cookies through your browser settings. Disabling cookies may affect certain website features. Where legally required, visitors will be provided with an opportunity to accept or reject nonessential cookies.

 

Contact Forms, Email, and Text Messages

Information submitted through a website form or standard email may not be completely secure. Please limit your message to basic contact and scheduling information.

Telephone calls, emails, texts, and website forms are not appropriate for emergencies. If you are experiencing an emergency, call 911 or go to the nearest emergency room. If you or someone else is experiencing a mental-health or suicide crisis, call or text 988 to reach the Suicide & Crisis Lifeline.

 

Protected Health Information

Once you become a client, certain information created or maintained as part of your treatment may be protected by the Health Insurance Portability and Accountability Act (\“HIPAA\”) and other applicable laws.

The use and disclosure of protected health information obtained during treatment are addressed separately in our Notice of Privacy Practices. This website Privacy Policy does not replace that notice.

 

Sharing of Information

We may share information only when reasonably necessary:

•  With service providers that assist with website hosting, analytics, scheduling, security, communications, or advertising.

•  When you direct or authorize us to share it.

•  To comply with applicable laws, subpoenas, court orders, licensing requirements, or other lawful requests.

•  To protect the rights, safety, or property of Cypress Grace Counseling, our clients, website visitors, or others.

We do not sell psychotherapy records or protected health information. We do not share protected health information with advertising platforms for personalized advertising.

 

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect information. However, no website, email system, or internet transmission can be guaranteed to be completely secure.

We retain website information only for as long as reasonably necessary for the purposes described in this policy, to comply with legal or professional obligations, or to resolve disputes.

 

Your Privacy Choices

Depending on applicable law, you may request to:

•  Review or correct personal information submitted through the website.

•  Ask us to delete website-contact information when we are not legally required to retain it.

•  Opt out of marketing communications.

•  Manage cookies through your browser or available cookie controls.

•  Adjust advertising preferences through Google My Ad Center.

These website privacy choices are separate from rights relating to clinical records. Requests concerning clinical records are governed by our Notice of Privacy Practices and applicable law.

 

Children’s Privacy

This website is intended for parents, guardians, adults, and individuals seeking information about counseling services. We do not knowingly collect personal information online directly from children under 18 without authorization from a parent or legal guardian.

A parent or guardian who believes a child has submitted personal information through the website may contact us to request its removal.

 

Third-Party Websites

Our website may contain links to third-party websites. Cypress Grace Counseling is not responsible for the privacy practices, security, or content of those websites. Review the privacy policy of any external website before submitting information.

 

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services. The current effective date will appear at the top of this page.

 

Contact Us

Cypress Grace Counseling, LLC
196 Parkway Circle
West Monroe, Louisiana 71292
Phone: 318-513-3103
Email: cypressgracecounseling@pm.me
Website: cypressgracecounseling.com